The Imperial Wins Casino platform secures the personal data of everyone who engages with our platform, whether you are a player, a visitor, or an affiliate partner. Our Right to Erasure Policy rests on data minimisation, individual autonomy, and full compliance with applicable data protection legislation, including the General Data Protection Regulation (GDPR). You have a fundamental right to ask us to delete your personal information when it is no longer needed for the purpose we collected it, when you withdraw consent, or when processing has been unlawful. This document explains how to exercise your right to be forgotten, how we confirm your identity, the timelines you can expect, and the lawful grounds that may prevent immediate erasure. Reading this policy offers you a clear, transparent picture of our processes and your entitlements, reinforcing the trust and respect that sit at the heart of the Imperial Wins Casino experience.
Scope of Personal Data We Obtain
To appreciate what can be erased, you should understand the categories of personal data we collect https://imperialwins.sk/legal-and-affiliates/. We collect identity data such as full name, date of birth, and contact details, together with Know Your Customer documents including passport scans and utility bills. Financial and transactional data, such as deposit and withdrawal records, partial payment card details, and wallet histories, are also stored. When you engage with our platform, we log gaming activity, support chat conversations, responsible gaming flags, and technical identifiers like IP addresses and device information. We also process data automatically derived from your activity, including session duration and player preferences, so we can improve your experience. For affiliates, we collect business contact information and commission payment records. All of these categories may be subject to erasure, but some core records can persist where legal retention obligations apply. Our Privacy Notice provides a detailed inventory, and we encourage you to consult it before making a request so you can seek targeted deletion while respecting regulatory and contractual boundaries.
When the Right to Be Forgotten May Be Constrained
While the right to erasure is a powerful privacy tool, it is subject to important exceptions under data protection law. At Imperial Wins Casino, the most frequent reason we cannot erase data is our statutory obligation to retain records for anti-money laundering, fraud prevention, and tax reporting purposes. We may also retain data to establish, exercise, or defend legal claims, or when processing is required for public interest grounds. In these cases, we restrict access to the retained data and use it only for the limited legal purpose. For example, if you have an open dispute or chargeback, we may suspend deletion of related transactional records until the matter is closed. We are also unable to remove data that constitutes a business record we must legally maintain. If your request is denied in full or in part, we offer a detailed written justification, the legal grounds for keeping the data, and the anticipated storage duration. This approach assures that your data protection rights are upheld while we satisfy our legal responsibilities.
Who May Exercise This Right at Imperial Wins Casino
Any individual whose personal data we process may exercise the right to erasure at Imperial Wins Casino. This covers registered players, website visitors who have not completed registration but have provided data through contact forms or cookies, and individuals who have subscribed to marketing communications. Affiliates who supplied personal information during onboarding are also eligible, subject to the programme’s contractual terms. The right applies whether your account is active, suspended, or closed, as long as your data remains in our possession. When a request is made on behalf of someone else, we require documented legal authorisation, such as a power of attorney or parental consent for minors below the age of digital consent. We never discriminate against anyone who chooses to exercise a data protection right. If you are uncertain about your eligibility, contact our Data Protection Officer for clarification before submitting a formal request. This ensures efficiency and stops us from processing unauthorised deletion attempts, maintaining the integrity of your data and our systems.
Retention of Data Requirements and Exemptions
Imperial Wins Casino does not keep personal data beyond what is needed, but some data must be kept to meet legal and regulatory obligations. Anti-money laundering rules generally require us to keep player identification, transaction, and due diligence records for no less than five years after the business relationship ends, and tax legislation may require retention of payment records for up to six years. Responsible gaming records, including self-exclusion details and relevant risk assessments, are retained for five years to support player safety. Data connected to unresolved disputes, chargebacks, or potential fraud may be kept until the matter is fully resolved and any limitation period has passed. During retention periods, access is restricted to authorised personnel and protected by strict security measures. After the retention obligation expires, we automatically delete or irreversibly anonymise the data. By applying these clear retention periods and safeguards, we safeguard both your privacy and the integrity of our platform, ensuring that retained data is never used for unrelated marketing or profiling purposes without a valid legal basis.
The Data Deletion Process
Submitting a data erasure request at Imperial Wins Casino is easy and protected. You can contact our Data Protection Officer using the email address published in our Privacy Policy or by opening a support ticket through the website. Your communication should clearly state that you wish to use your right to erasure and include enough information, such as your registered username or email address, to enable us to identify your account. We firmly recommend clearing any outstanding balance or fulfilling active bonus conditions before you submit your request, because deletion will immediately close all pending transactions. We do not demand a specific form, but a written and dated request assists us maintain accurate records. Upon receipt, we dispatch an acknowledgment within five business days, featuring a unique reference number. From that point, we commence identity verification and identify the systems that hold your data. Our support team is reachable at every step, guaranteeing you know what information is requested and what you can expect next, so the entire experience remains clear and user-friendly.
Timelines for Processing Your Request
Imperial Wins Casino processes erasure requests expeditiously. Under the GDPR, we are required to respond quickly and at the latest one month from the date we receive a verified request. Where the request is complicated or we are managing a high volume of concurrent requests, that period could be extended by up to two additional months. If an extension is needed, we will notify you during the initial one-month timeframe and clarify the reasons. In practice, we strive to complete deletion far earlier. Once identity verification is done and no exemptions are relevant, our technical teams irreversibly remove your data from active servers, backups, and any third-party processors. Backup systems are renewed on a controlled cycle, and deletion may be completed on the next scheduled cycle, which we will outline in our communication. After erasure is finalised, we send written confirmation. If we are unable to fully comply, you will get a detailed justification specifying the legal grounds for any partial retention and the relevant storage period.
Verification and Identity Confirmation
To avoid illegitimate or accidental data removal, Imperial Wins Casino employs a thorough but effective verification process. Once we obtain your submission, we check the details provided against our files and may ask you to verify certain account-related details, such as a recent transaction value, the reply to a preset security prompt, or the billing details on record. In specific high-risk cases, we might request a electronic government-issued identification file, which is handled under rigorous security protocols and discarded immediately after verification is complete. If we encounter discrepancies that cannot be settled through normal reviews, we may request additional proof or reject the application with a detailed explanation, always seeking to balance security with user protections. We create each verification stage to be commensurate to the sensitivity of the data affected and the possible consequences of unlawful deletion. Your cooperation during this step helps secure your personal details and allows us to move forward confidently with erasure. We normally finalize verification within a few business working days and hold you notified during the process.
Grasping the Entitlement to Erasure
The entitlement to erasure, often termed the right to be forgotten, enables you request deletion of your personal data without undue delay. Imperial Wins Casino honours this entitlement under the GDPR and similar privacy regulations when data is no longer necessary for its original purpose, when consent is withdrawn and no other legal basis is present, when you protest to processing and there are no overriding legitimate interests, when processing is unlawful, or when a legal obligation necessitates erasure. This entitlement is not absolute. We could retain certain records where the law mandates it, for example to comply with anti-money laundering requirements or to defend legal claims. The right to erasure is separate from account closure. A closed account does not automatically trigger data deletion, so you have to make an explicit request. We treat every request individually, carefully balancing your privacy interests against our legal duties, and we provide a clear framework before you submit a request so you can set realistic expectations and be aware of precisely when your privilege applies.
Final Thoughts
Imperial Wins Casino treats the right to erasure as a serious commitment to your privacy and personal autonomy. We have designed a clear process that permits eligible individuals to request deletion, undergo proportionate identity verification, and receive a timely response within one month or, where necessary, a clearly explained extension. While legal obligations may require us to retain certain records for anti-money laundering, responsible gaming, or tax purposes, we limit retention to what is strictly necessary, apply strict security safeguards, and permanently delete or anonymise data when the applicable period ends. If we cannot fully comply with a request, we explain the lawful basis and the expected retention period so you always know where you stand. We urge you to contact our Data Protection Officer if you have questions or believe your data should be erased. By following this policy, we aim to handle every request fairly, securely, and in full alignment with the GDPR and related laws.
